Instacart Promo Code Not Working? Try These Fixes (2025)
In 2025, Instacart promo codes will remain one of the most popular ways to save on grocery delivery. But what happens when they don’t work? You’ve filled your cart, typed in the promo code, hit “Apply,” and get the dreaded: “Promo code is not valid or expired.”
Whether you are a first-time shopper or a long-time Instacart+ member, this guide will help you resolve the issue quickly, and if not, provide proven alternatives that work. For general deals, check our best Instacart deals guide, and for existing user specific codes, see our article on promo codes for existing users. And of course, our homepage has the latest verified codes.
Why Instacart Promo Codes Don’t Work
Here are the top reasons your Instacart promo code might fail:
- Expired Code: Even if a site shows the code as active, Instacart may have already disabled it in the backend.
- New Users Only: Most high-value codes, such as $20 off, are only applicable to first-time users. Instacart tracks:
- Email address
- Device ID
- Phone number
- Payment method
- Region-Locked Codes: Some codes are valid only in specific cities or ZIP codes. If you’re outside the area, they’ll silently fail.
- Minimum Cart Requirement: Most codes require a minimum subtotal of $35–$50, before tax or delivery fees.
- Already Used: Most Instacart promo codes are one-time use only. You can’t reuse them across devices or accounts.
- Platform Conflicts: Some codes are only compatible with the mobile app or the desktop site, but not both.
- Instacart+ Conflicts: If you’re using Instacart+, some promo codes may be blocked due to auto-applied discounts.
How to Fix an Invalid Instacart Promo Code
Step 1: Double-Check the Basics
- Remove extra spaces.
- Match exact casing.
- Try typing manually instead of pasting.
Step 2: Review the Code’s Terms
Ask yourself:
- Am I a new user?
- Is my ZIP code eligible?
- Does my cart meet the minimum?
- Did I already use this code?
Step 3: Clear Technical Barriers
- Log out and log back in.
- Clear browser cookies or app cache.
- Use an incognito window.
- Switch between the app and desktop.
Verified Instacart Promo Codes (June 2025)
| Promo Code | Description | Eligibility |
|---|---|---|
| FIRST20 | $20 off first order | New users only |
| SNAP15 | 15% off for EBT/SNAP users | Verified EBT accounts |
| FREESHIP2025 | Free delivery on $35+ | Select cities only |
| WELCOMEBACK10 | $10 off for returning customers | Inactive for 60+ days |
| TRYPLUS25 | 25% off Instacart+ first month | All users |
Note: Check the error message when applying a code; it often explains the reason for the failure.
What to Do If the Code Still Doesn’t Work
Contact Instacart Support
They can often apply a code manually or issue Fresh Funds credit.
- Website: instacart.com/help
- Email: [email protected]
- Phone: 1-888-246-7822
- Chat: In-app under Promos & Credits
Include:
- The code used
- Error screenshot
- Cart subtotal
- Order details
Real Alternatives That Save Money
1. Fresh Funds
Fresh Funds are like an internal gift card. You may receive them from:
- Instacart support
- Employer benefits
- Medicaid or EBT programs
- Health insurance rewards
Check your balance: App → Account → Fresh Funds. They apply automatically at checkout.
2. Free Delivery Hacks
| Strategy | How It Works |
|---|---|
| Instacart+ Free Trial | 14-day free delivery + lower service fees |
| Off-Peak Ordering | Friday/Sunday often includes bonus deals |
| Store-Specific Offers | Retailers like Safeway and Sprouts offer auto discounts |
3. Cashback & Coupon Apps
| App | Perk |
|---|---|
| Rakuten | 2–5% cashback |
| Honey | Auto-applies the best available coupons |
| Capital One Shopping | Finds discounts and compares prices |
4. Partner Store Discounts
| Retailer | Offer | EBT Accepted |
|---|---|---|
| Costco | Free delivery on orders $75+ | No |
| Safeway | Stack loyalty coupons with delivery promos | Yes |
| Sprouts | Local produce bundles or 10% off discounts | Yes |
| Smart & Final | Delivery promos via the Instacart app | Yes |
Best Hours to Catch Discounts
| Day & Time | Deals |
|---|---|
| Friday 5–9 PM | Free delivery, $10 off brand bundles |
| Sunday Morning | BOGO and family savings promotions |
Enable notifications in your app for alerts on time-limited discounts.
Promo Code Scams to Avoid
- Unlimited-use code promises are fake.
- Paywalls for coupon access are scams.
- Sites requesting login information may be phishing attempts.
Use only trusted sources:
- The official Instacart app
- Instacart email promos
- Verified deal websites (like ours!)
Quick Fix Recap Table
| Issue | Solution |
|---|---|
| Code expired | Try a current code from our verified list |
| New user only | Create a new account or use WELCOMEBACK10 |
| Region restriction | Use store-specific promos in your ZIP |
| Minimum not met | Add $5–$10 worth of items to the cart |
| Already used | Use a new account or contact support |
| App or browser issue | Clear cookies, switch devices, or go incognito |
FAQs: Promo Code Not Working
Can I use more than one Instacart promo code at a time?
No. Only one promo code can be applied per order, but it can be combined with automatic store discounts and cashback apps.
Why did my promo code disappear before checkout?
Your cart may have dropped below the required subtotal, or an auto-applied offer may have taken precedence.
What should I do if the code fails after placing the order?
Contact support. They often issue Fresh Funds or refund the difference.
Can EBT users apply promo codes?
Yes. Codes like SNAP15 are designed specifically for EBT/SNAP users at participating stores.
Conclusion!
If your Instacart promo code isn’t working, try a verified code from this guide that matches your account type. Switch platforms or use a different account if needed. You can also save through Fresh Funds, a free Instacart+ trial, or trusted cashback apps. If nothing works, contact Instacart support with the details, and they may be able to apply a manual credit.
Don’t let promo issues stop your savings. Use these smart fixes to check out with confidence and get the most value. Find the latest codes on our homepage.