How to Recover Your Instacart Account (Without Email or Phone) in 2025

It’s time to refill your grocery, but you lost your Instacart account? Worry not. Thanks to two-factor authentication (2FA), password managers, SIM swaps, and frequent device changes, forgetting login credentials is more common than ever.

The good news? Instacart has reliable recovery options, even if you no longer have access to your email or phone number. This guide provides step-by-step instructions to help you recover your account, verify your identity, and resume ordering without needing to start over. For general login help, see our previous guide on login issues.

Why You Can’t Log In to Instacart

Let’s first look at why this happens. You might have experienced:

• Lost phone or changed SIM card without updating your account.
• Forgot which email address was used at signup.
• Gmail filtering Instacart messages into Promotions, Updates, or Spam.
• Switched devices, got auto-logged out, and don’t remember your credentials.
• Deactivated or closed email address.

“I lost my phone, didn’t remember the email, and couldn’t get the reset code. Support helped after I gave them my old delivery address.”

These situations are fixable. Here’s how.

Step-by-Step: Recover Your Instacart Account

1. Use the “Forgot Email or Password” Feature

This is the fastest solution if you still have partial access.

1. Go to the Instacart login page.
2. Click “Forgot email or password?”
3. Enter your name, a partial email, or phone number.
4. Instacart will send a reset link or verification code.
5. Follow the prompts to regain access.

Tip: Search your inbox for keywords like instacart.com, subject: order, or Instacart receipt to find your active login.

2. Use a Linked Google, Apple, or Facebook Account

If you signed up using social login:

• Tap “Continue with Google”, Apple, or Facebook.
• If your browser or device has the account saved, you may be automatically logged in.
• On Android: Check Google Password Manager.
• On iPhone: Go to Settings → Passwords → Search “Instacart”.

Social login provides seamless access and is highly recommended for enhanced security.

3. Contact Instacart Support for Manual Recovery

If you lost both your email and phone access, reach out to Instacart’s customer support. You will need to provide:

• Your full name.
• Your delivery ZIP code or full address.
• Last order details (store name, date, item).
• The last 4 digits of your payment card.
• Any old email or number used on the account.

Submit a request here: Instacart Help Centre, Login Issues.

Support Tip: To facilitate a faster resolution, use a calm and polite tone and include all relevant details in your first message.

Recover an Instacart Account Without a Phone Number

Yes. Here is how:

• If you still have email access, use it to request a reset link.
• If you’ve lost access to both email and phone, contact support and go through identity verification.

Instacart may ask for:

• Previous delivery addresses.
• Past store names used in orders (e.g., Publix, Sprouts).
• Exact or approximate order dates.
• Partial credit/debit card numbers.

This manual recovery typically takes 24 to 72 hours.

No Access to Your Email or Phone? Here’s What to Do

If you’ve lost both, try the following steps:

1. Contact Support and explain your situation.
2. Provide verifiable account info as outlined above.
3. If verified, request a contact update or a password reset link to a new email address.

If that does not work, as a last resort:

Create a new Instacart account. Know that you’ll lose access to:

• Order history.
• Any active Instacart+ membership.
• Fresh Funds, saved preferences, and promo codes.

Creating multiple accounts may limit access to future promotions or flag your account for suspicious activity.

Bonus: Find the Email You Used for Signup

Try these Gmail search tricks:

• from: instacart.com
• subject: "Your Instacart order"
• has: attachment

Or check your Google or Facebook login history to spot accounts connected to Instacart.

Preventing Future Login Problems – 2025 Tips

Make your account future-proof:

• Add a backup email or secondary phone.
• Use a password manager to store your login safely.
• Turn on Google or Apple backup login.
• Avoid using temporary or burner email accounts.
• Write down your primary login credentials somewhere safe.

Pro Tip: Use a Google or Apple account as a permanent fallback login option. It reduces the risk of lockouts by 80%.

Conclusion!

It’s normal to feel frustrated when you are locked out of an account you rely on. However, the recovery system is designed to help you regain access, even if you no longer have your old email or phone. Most users regain control within a few days. Stay calm, use the tools outlined above, and don’t rush to create a new account unless necessary.

Try Recovering Your Account Now