Instacart Login Help: A Complete 2025 Guide for Customers & Shoppers

Having trouble signing in to your Instacart account in 2025? Whether you’re a shopper, driver, or customer, Instacart prioritizes your security using passwordless login methods for both new and existing accounts. This includes secure authentication via SMS codes, email verification, or third-party logins (such as Google and Apple).

If you’re locked out but want to check for the latest promo codes, this guide will help you get back into your account quickly.

Account Locked or Suspended?

Instacart may suspend your account temporarily due to:

• Suspicious activity
• Failed login attempts
• Payment disputes
• Fraud protection

You will not be able to place orders while your account is suspended. To resolve this issue, please contact Instacart Customer Experience immediately with your order ID and the registered contact information associated with your account.

Instacart Login Help for Customers

1. Forgot Password?

1. Visit: https://www.instacart.com/login
2. Click “Forgot your password?”
3. Enter your email address.
4. Check your inbox for a reset link (Subject: “Reset your Instacart password”)

Tip: If you don’t see the email, check spam or use the app’s “Send Again” option.

2. Reset from the App

1. Open the Instacart app.
2. Tap Log in.
3. Select “Forgot password?”
4. Follow the reset instructions via email.

3. Two-Factor SMS Not Working?

Tap “Didn’t get a code?” and choose:

• Resend via SMS
• Switch to email verification
• Contact support for a manual reset

Instacart Driver Login Support

1. Logging in via the Instacart Shopper App

1. Download the Instacart Shopper app (not the customer app).
2. Go to: https://shoppers.instacart.com/
3. Enter your email/phone and password.

2. Reset Password for Drivers

1. Tap “Forgot password” in the Shopper app.
2. Use the email tied to your driver account.
3. Check your inbox for the reset link.

3. Account Deactivated or Blocked?

1. Log in to Shopper Help Center.
2. Check for messages regarding your account status.
3. Appeal or submit documentation if requested.

Note: Drivers are often locked out due to updates to background checks or incomplete verifications. Always ensure your documents are up to date.

No Access to Phone or Email?

If you lost access to both the email and phone tied to your account, follow this recovery flow:

1. Step 1: Visit Instacart Help at https://www.instacart.com/help and choose “I can’t log into my account.”
2. Step 2: Submit Identity Verification by preparing your full name, last delivery address, a recent order number, and a clear photo of your government-issued ID.
3. Step 3: Wait for Account Recovery. Response time is typically 24–72 hours. Support will update your contact details once verified.

How to Update Your Instacart Profile

You can update your info, such as name, email, or phone number, in just a few steps.

On the App:

1. Tap the Account icon (top-right).
2. Tap Settings > Personal Information.
3. Select the field (name/email/phone) to update and tap Save.

On the Website:

1. Click the ☰ 3-line menu > Your account settings.
2. Click your account settings.
3. Choose Change next to the info you want to edit and click Save.

Important: If you use Google or Facebook login, you must update your details directly through those platforms.

Manage Delivery Addresses in Instacart

Having the correct address is essential for on-time, accurate deliveries. Here’s how to update or delete saved addresses:

• To add: Tap the address bar at the top of your screen, enter a new address, and tap Save Address.
• To edit/remove: Go to Account Settings > Address(es) to add new or edit existing addresses.

Note: Address changes only affect future orders. If an order is already in progress, contact support. Changes are only possible if a shopper hasn’t been assigned and the new address is in the same delivery zone.

Update or Add Payment Methods

Instacart accepts the following payment types in 2025:

To add or remove a card, go to Account Settings > Payment Methods.

Instacart Login Troubleshooting Wizard 2025

Use this checklist to self-diagnose:

• Are you using the right email or phone number?
• Have you checked your spam or junk folder for the reset link?
• Have you tried switching between mobile data and Wi-Fi?
• Did you recently delete your account or create a duplicate?
• Did your password manager autofill the wrong info?
• Is your app up to date with the latest version?
• Tried logging in via browser instead of app (or vice versa)?

Still Can’t Log In? Contact Instacart Support

• Phone (U.S. & Canada): 1-888-246-7822
• Live Chat: Available in the Help section
• Email: Through the support form at https://www.instacart.com/help
• Hours: 24/7 Support for both customers and shoppers.

Conclusion!

Whether you’re a shopper who depends on Instacart for groceries or a driver who counts on it for income, you won’t lose access forever. As long as you can verify your identity, Instacart support will assist you in regaining access. For other tips, check out our ultimate savings guide.

Ready to Log Back In? Visit https://www.instacart.com/login or download the app from the Google Play Store or Apple App Store. Start fresh with a reset password or reactivated profile and get back to shopping or earning.

Go to Instacart Login